For your compliance file · Privacy
Privacy Policy
Last updated: 18 March 2026
Who we are
HostLogic Ltd is a managed WordPress hosting and maintenance company based in Ireland. Our website address is https://www.hostlogic.ie.
HostLogic Ltd is a registered Irish company. If you have any questions about this privacy policy or how we handle your data, you can contact us at hello@hostlogic.ie.
What personal data we collect and why
Contact and audit forms
When you submit a form on our website (including the free site audit form, contact form, or agency partner enquiry form), we collect the information you provide, typically your name, email address, website URL, company name, and any message you include. We use this information to respond to your enquiry, deliver your site audit, and follow up where appropriate.
Form submissions are processed by Gravity Forms and stored in our WordPress database. We may also receive email notifications containing this data.
Cookies
Our website uses the following cookies:
- Essential cookies: These are required for the website to function properly, including session management and cookie consent preferences. These cannot be disabled.
- Analytics cookies: We use Matomo (hosted by WPMU DEV) to understand how visitors use our site. Matomo collects anonymised data including pages visited, time on site, browser type, and approximate location. No personally identifiable information is stored.
You can manage your cookie preferences using the cookie settings banner that appears when you first visit the site, or by adjusting your browser settings.
If you visit our login page, WordPress will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, additional cookies are set to save your login information and display preferences.
Embedded content
Some pages on our site may include embedded content from third-party services (such as Calendly for scheduling, or YouTube for videos). Embedded content from other websites behaves in the same way as if you had visited that website directly. These services may collect data about you, use their own cookies, and track your interaction with the embedded content.
Hosting and server logs
Our website is hosted on Pressable (powered by WP Cloud / Automattic). Standard server logs may record your IP address, browser type, referring page, and pages visited. This data is used for security monitoring and performance analysis, and is retained in accordance with our hosting provider’s policies.
How we use your data
We use the personal data we collect to:
- Respond to your enquiries and deliver requested services (such as site audits)
- Communicate with you about our hosting and maintenance plans
- Send you occasional updates about HostLogic services, only if you have given consent
- Monitor and improve the performance of our website
- Protect our website and users from security threats
We do not sell, rent, or trade your personal data to any third party. We will never share your information for marketing purposes without your explicit consent.
Who we share your data with
We only share your data with third parties where necessary to deliver our services or comply with legal obligations:
- Pressable / Automattic: Website hosting infrastructure
- Gravity Forms: Form processing (data stored on our server)
- WPMU DEV: Matomo analytics, security monitoring (Defender Pro), and image optimisation (Smush Pro). Smush sends images to WPMU DEV servers for optimisation, including EXIF data, which is either stripped or returned. It is not stored on their servers.
- Jetpack / Automattic: Security monitoring, brute force protection, and backups
- Calendly: Meeting scheduling (when you book a call with us)
- Zoho: Billing and invoicing
- Stripe: Payment processing (we do not store card details; Stripe handles all payment data securely)
Each of these providers has their own privacy policy governing how they handle data. We encourage you to review them.
How long we retain your data
- Form submissions: Retained for up to 24 months, then deleted unless there is an ongoing business relationship.
- Client account data: Retained for the duration of the service agreement and for up to 7 years afterwards for legal and accounting purposes.
- Analytics data: Anonymised analytics data is retained for up to 24 months.
- Server logs: Retained by our hosting provider for up to 30 days.
Your rights over your data
Under GDPR and Irish data protection law, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Delete your personal data (where there is no legal obligation to retain it)
- Restrict processing of your data in certain circumstances
- Object to processing based on legitimate interests
- Port your data to another service provider
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, email us at hello@hostlogic.ie. We will respond to your request within 30 days.
You also have the right to lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie) if you believe your rights have been infringed.
Where your data is sent
Some of the third-party services we use (including Automattic, Stripe, and Calendly) may process data outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data to European standards.
Our primary hosting infrastructure (Pressable / WP Cloud) operates data centres within the EU where possible.
How we protect your data
We take the security of your data seriously. Measures we have in place include:
- SSL/TLS encryption across the entire website
- Enterprise-grade firewall and malware scanning (Defender Pro and Jetpack Security)
- Daily and hourly automated backups with secure off-site storage
- Two-factor authentication for administrative access
- Regular security audits and software updates
- Access restricted to authorised team members only
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
HostLogic Ltd
Email: hello@hostlogic.ie
Website: www.hostlogic.ie
Document control: owned by Jack O’Connor, Managing Director. Reviewed 1 September 2026. Reviewed at least annually.