Every plan, specified in full
What’s Inside a WordPress Care Plan
Every plan is specified line by line, and the same specification goes into the vendor due-diligence pack we hand to procurement teams.
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This page states the full specification of each care plan, and every row in it is a commitment we can evidence. If your procurement process needs a line item we have not listed, ask us, and we will state plainly whether it is included.
| Feature | Essentials | Premium | Custom |
|---|---|---|---|
| Suitable for | Sites that must stay stable | Organisations with statutory obligations | Regulated entities subject to vendor due diligence |
| Infrastructure & Performance | |||
| WP Cloud hosting | ✔ | ✔ | ✔ |
| Real-time failover & replication | ✔ | ✔ | ✔ |
| Auto-scaling & burst capacity | ✔ | ✔ | ✔ |
| Edge cache & global CDN | ✔ | ✔ | ✔ |
| SFTP access | ✔ | ✔ | ✔ |
| PHP 8.1 to 8.5 | ✔ | ✔ | ✔ |
| Staging site | ✔ | ✔ | ✔ |
| Perfmatters optimisation | — | ✔ | ✔ |
| Image optimisation (Smush Pro) | — | ✔ | ✔ |
| Core Web Vitals optimisation | — | ✔ | ✔ |
| Security & Backups | |||
| Jetpack Security | ✔ | ✔ | ✔ |
| Security hardening and firewall | — | ✔ | ✔ |
| Jetpack Complete | — | ✔ | ✔ |
| Daily off-site backups (30-day retention) | ✔ | ✔ | ✔ |
| Real-time backups & Activity Log | — | ✔ | ✔ |
| On-demand backups | — | ✔ | ✔ |
| Compliance & Governance | |||
| GDPR infrastructure & DPA | ✔ | ✔ | ✔ |
| Published SLA & escalation process | ✔ | ✔ | ✔ |
| Audited Activity Log | — | ✔ | ✔ |
| Vendor due-diligence pack | ✔ | ✔ | ✔ |
| Custom SLA terms | — | — | ✔ |
| Security hardening & compliance support | — | — | ✔ |
| Maintenance & Support | |||
| Plugin & theme updates | Automated & staging-tested, weekly | Reviewed & staged, weekly | Reviewed & staged, weekly |
| Staging-tested update deployment | ✔ | ✔ | ✔ |
| Critical response (L1) | 1 hour | 1 hour | 1 hour |
| High-priority response (L2) | 2 hours | 2 hours | 2 hours |
| Non-critical request queue | Standard | Priority | Priority |
| Support hours | Mon-Fri, 09:00-18:00 IST | Mon-Fri, 09:00-18:00 IST | Mon-Fri, 09:00-18:00 IST |
| Dedicated Slack or Teams channel | — | ✔ | ✔ |
| Monthly performance report | ✔ | ✔ | ✔ |
| Dedicated account manager | — | — | ✔ |
| Bespoke reporting | — | — | ✔ |
| Development & Email | |||
| Gravity SMTP for email | — | ✔ | ✔ |
| Development time | Optional add-on | Optional add-on | 4 hours a month |
Not sure which plan fits?
If you are not sure which plan fits, tell us your obligations and we will recommend one. Migration is free and staged, nothing goes live until it is verified, and you are under no obligation either way.
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