WordPress Care Plans for sites that can't afford to fail.
HostLogic is the WordPress team growing Irish and UK businesses wish they had in-house handling hosting, updates, security, performance and recovery on WP Cloud, so your team can focus on growth.
- WP Cloud Hosting Included
- 30-day money-back guarantee
- Automattic for Agencies Pro Partner
Choose the Care Plan Built to Grow With You:
Essentials
€720/year
For established sites that just need to stay live, secure, and up to date.
Includes:
- WP Cloud hosting
- WordPress core, plugin & theme updates
- Daily off-site backups, 30-day retention
- SSL, malware scanning & uptime monitoring
- WP Cloud caching + CDN
- Monthly performance report
- Email & ticket support, exception-only triage
Premium
€2,400/year
or €240/month
For sites actively driving leads, where speed and uptime directly affect revenue.
Includes:
- Everything in Essentials
- Real-time backups + managed Activity Log + 1-click restores (Jetpack Complete)
- HostLogic Shield hardening + WAF + Jetpack Complete
- Dedicated staging environment with plugin updates tested before deploy
- Core Web Vitals monitoring & optimisation
- Quarterly performance review call
- Dedicated Slack or Teams channel
- Priority queue on non-critical requests
Custom
From €400/month
Scoped to your site’s actual needs. For complex or business-critical sites that need hands-on development and white-glove support.
Includes:
- Everything in Premium
- Real-time backups with SLA-driven restore response
- Monthly technical development hours
- Custom SLA terms (below 1-hour critical, negotiable)
- Dedicated account manager
- Weekly check-ins
- Security hardening & compliance support
- Bespoke reporting
Full feature breakdown by plan
| Feature | Essentials | Premium | Custom |
|---|---|---|---|
| Infrastructure & Performance | |||
| SSD Storage | 20GB | 60GB | 100GB+ |
| Staging Site | — | ✔ | ✔ |
| Perfmatters Optimisation | — | ✔ | ✔ |
| Image Optimisation (Smush Pro) | — | ✔ | ✔ |
| Core Web Vitals Optimisation | — | ✔ | ✔ |
| Security & Backups | |||
| Firewall & Hardening | Jetpack Protect | Shield + WAF + Protect | Shield + WAF + Protect |
| Daily Backups (30-day retention) | ✔ | ✔ | ✔ |
| Real-time Backups + Activity Log | — | ✔ | ✔ |
| On-Demand Backups | — | ✔ | ✔ |
| Maintenance & Support | |||
| Plugin & Theme Updates | Automated | Fortnightly | Weekly |
| Staging-Based Update Testing | — | ✔ | ✔ |
| Support Response | 48 hours | Same day | Same day |
| Dedicated Slack/Teams Channel | — | ✔ | ✔ |
| Review Calls | — | Quarterly | Custom frequency |
| Development & Email | |||
| Development Time | Optional add on | Optional add on | Included |
| Gravity SMTP for Email | — | ✔ | ✔ |
Built For WordPress, Powered By WP Cloud
Every site we manage runs on WP Cloud, the enterprise-grade hosting infrastructure built by Automattic, the team behind WordPress.com. The same platform powering 10M+ WordPress installs globally. We don’t just host your sites. We optimise, monitor, and support them weekly.
That means enterprise hardware, auto-scaling during traffic spikes, a global CDN, real-time failover, daily backups, Jetpack Security, GDPR compliance, SFTP access, and basic debugging, all included as standard, regardless of which plan you’re on.
30 days to decide. No catch.
We back ourselves with a full money-back guarantee in the first 30 days, free migration to prove the platform, and zero lock-in if you want to leave. The risk is on us, not you.
30-day money-back guarantee
If we do not earn our keep in the first 30 days, you get a full refund. No clauses, no friction.
Risk-free migration
We move your site onto WP Cloud at no cost. Stay if it is faster. Walk away if it isn't.
No lock-in contracts
Monthly or annual, your choice. Cancel anytime. We will even help you migrate out.
Frequently Asked Questions
What's included in every plan?
Every plan covers WP Cloud infrastructure, WordPress core and plugin updates, SSL, malware scanning, daily backups, performance optimisation, and uptime monitoring. Premium adds hourly backups, a staging environment, Slack access, and quarterly reviews. Custom adds development hours and a dedicated account manager.
What's the SLA?
Every plan includes a 1-hour response on critical issues (site down, security breach, payments affected) with a 4-hour resolution target. Lower-severity tickets follow a 2, 4, or 8-hour response window depending on severity. The full breakdown is in our Service Level Agreement.
Do higher plans get faster response?
The 1-hour critical response is universal. Every Care Plan customer gets it. Premium adds a priority queue on non-critical requests, so L3 and L4 tickets jump the standard queue. Custom can negotiate sub-1-hour terms.
What's NOT included?
New feature development, full site redesigns, content writing, SEO strategy, and email hosting sit outside the Care Plan. For development work, we partner with WebLogic.ie on a project basis. Custom Plans include a monthly development hours allowance.
Can I upgrade or downgrade?
Yes. Most clients start on Essentials and move to Premium once they see the impact, or move to Custom when they need development hours. There are no upgrade fees and changes take effect on your next billing cycle.
What are the billing/exit terms?
Essentials is billed annually upfront. Premium is monthly or annual, and monthly can be cancelled with 30 days’ notice. There are no exit fees, and your data and migration package are yours to take with you.
Do you support WooCommerce?
Yes. WooCommerce sites need extra care during updates because checkout flows are sensitive to plugin conflicts. We recommend Premium or Custom for WooCommerce so updates are tested on staging before going live.
What if your service doesn't work for me?
We migrate your site to WP Cloud at no charge and run it in parallel for the first 30 days. If it isn’t faster, more reliable, or easier to manage, we move you back and refund the first month.
Why HostLogic vs a freelancer or another host?
A freelancer doesn’t own infrastructure; a host doesn’t fix your plugins. HostLogic owns both. One bill, one team, one accountable owner when something goes wrong, with a 1-hour SLA written into the contract.
Are you just reselling WordPress hosting?
No. We’re an Automattic for Agencies partner running on WP Cloud, the same infrastructure that powers WordPress.com. We’re not reselling someone else’s hosting; we manage the platform directly.
Ready to move? Let's talk.
Free site audit, free migration, 30-day guarantee. The only thing you risk is finding out how good your site could actually be.